Product Questions

Where can I find H2O+ bath products I used during my stay at a Disney property or Disney Cruise?

We are so happy to hear how much you enjoyed H2O+ bath amenity products during your stay at a Disney® Resort, Disney® Hotel, or Disney® Cruise Line! Please visit ​Disney Store on-line to purchase your favorite ...

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What are the new replacements for older products?

Thank you for being a fan of our classic H2O+ products! We continually evaluate our product assortment as customer demand evolves and new skin technologies become available. This ongoing evaluation enables us ...

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What are the benefits of each face collection?

The H2O+ Beauty product assortment has been streamlined down to those that bring "more efficacy and performance" to the line and are segmented into four distinct categories based on the skin care needs of our c...

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Why have you changed all your products?

As experts in water technology since 1989, we believe that great skin care begins with pure water. In honor of our brand legacy of courage and innovation, we brought the primary focus back to maximizing the hyd...

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What is your policy on animal testing?

H2O+ Beauty does not test on animals nor do we ask others to test products or ingredients on animals on our behalf. H2O+ Beauty does not sell products into countries that require animal testing for cosmetic pr...

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Why do you discontinue products?

The decision to edit our product assortment is made with careful consideration and research. We take into consideration important factors, such as customer preferences, purchasing patterns, and overall product ...

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What is the shelf life/expiration date of your products?

All unopened H2O+ products have a standard shelf life of three years if stored under normal storage conditions. Meaning they are good for use for 3 years after the product is manufactured. The Period After Open...

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Are your products vegan-friendly?

While most of H2O+ Beauty products are vegan-friendly, we recommend that you review the ingredients list that is disclosed on our packaging to confirm if there are any ingredients you prefer not to have in a sk...

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I experienced a skin reaction, what should I do?

Please consult with your physician right away. For additional information pertaining to the ingredients used in H2O+ Beauty products, please contact our Customer Support Team at 800-242-2284, Monday-Friday, fr...

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Are your products hypoallergenic?

H2O+ Beauty products are rigorously tested for safety; we do not test for, nor claim, that our products are hypoallergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples...

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