Order Information

How can I check the status of my order?

As a friendly reminder, a tracking number is included in your shipping confirmation. Through our Order Tracking option on our website, enter the full order number and the email address you provided when you pl...

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Am I able to adjust or cancel my order?

Once an order has been submitted on our website, regrettably we are unable to cancel or revise the order. Our e-Commerce platform is linked to our warehouse to ensure orders are processed and shipped as quickly...

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I live outside of the United States, can I still place an order on your website?

Thank you for your interest in H2O+ products! At this time, our products are only available within the USA and we do not ship products internationally. We only accept credit cards that have both Bill To and Shi...

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I am having trouble with resetting my password to my on-line account.

If you have not received an email to reset your password, please click here to notify us of the issue before placing your order on-line. This will allow us to correct the issue, so that you can create an on-li...

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What payment methods do you accept?

We accept Paypal, Visa, Mastercard, and American Express. We do not accept checks, money orders, or cash.

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Are your sales final?

If for any reason you are not completely satisfied with your H2O+ purchase on-line, simply return it within 30 days to include the original receipt and reason for the return. Once everything is received we will...

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Can I use more than one promotional/discount code on an order?

Promotional codes and/or discount codes cannot be combined and is limited to one code per order. In some cases, codes can only be redeemed once per person. Promotion codes are for a limited time and cannot be u...

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Will I be charged sales tax?

Applicable sales tax will be applied to your h2oplus.com order in accordance with state and local laws, and an estimated tax amount will be reflected in the order summary before checkout. The tax rate is determ...

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I received a payment failure or fraud warning when checking out.

If you received a message that your credit card was declined, or a fraud warning message, this means your card was declined by our processing system. Since we do not have the reason for a declined transaction, ...

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Is there a maximum limit for items I want to order?

The maximum order limit is quantity 10 per product on an order. If you need to order more that quantity 10 of a product, please complete an email submission form via Contact Us.

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